FAQ - Frequently Asked Questions
Here you will find answers to our customers' most frequently asked questions.By high-quality food supplements, we mean products with carefully selected ingredients that have been scientifically combined. Our formulas contain no unnecessary additives, are laboratory tested, and meet the highest quality standards, so you only give your body the best.
Many of our products are specifically developed for a vegan or vegetarian diet. You can find precise information about their suitability on the respective product page. Please check the ingredients list to ensure the product suits your diet. Feel free to write to us to be absolutely certain.
Lab-tested means that every batch of our products is analyzed in independent laboratories for purity, active ingredient content, and potential contaminants. This ensures that you receive a product of the highest quality and safety.
Store your products in a cool, dry place, away from light, preferably in their original packaging. Pay attention to the best-before date. The quality is not automatically impaired after this date, but we recommend using it within the specified time.
Your order will be delivered quickly and reliably by our shipping partners. Shipping costs and delivery times will be displayed during the order process. Your package usually arrives within a few business days. After shipment, you will receive a tracking number so you can keep an eye on your package at all times. By the way, shipping is free for orders over 50€!
You can conveniently pay using common payment methods such as PayPal, instant bank transfer, credit card, Klarna, or other options specified at checkout. All transactions are secure and encrypted.
Yes, you have the statutory right of withdrawal for online purchases. Returns must be made within the specified period, and the goods should be unused and, if possible, in their original packaging. You can find all information about this in our Return Policy.
Yes. For hygiene reasons, opened or unsealed products are excluded from the right of withdrawal. Therefore, please only remove the seal if you are sure you want to keep the product.
In this case, please contact our customer service and provide your order number and a brief description of the problem. We will arrange for a replacement or a refund as quickly as possible.
You can contact us via our contact form (also via the one directly next to this box) or by email. We will answer your inquiry as soon as possible, usually within 24 hours on business days.